
Ricardo
Managing Director at RCR Contact
London, United Kingdom
🚀 Commercial Strategy & Business Transformation Leader | 📈 15+ years driving growth & innovation in Tech | 💪 Championing CX Excellence | 🌐 Former Microsoft, Accenture, Sky | 💡 Passionate Tech Entrepreneur
Domain experience
Relevant Total Experience: 16 years
Seniority Level: Manager
Sector Experience:
Communication Services Consumer Discretionary Consumer Staples Energy Financials FinTech Health Care Industrials Information Technology Materials Real Estate UtilitiesSkills
Skilled in: Corporate Development, Due Diligence, Legal, Portfolio Services & Add-on M&A, Private Equity & Growth Capital, Sell-side M&A
Languages: Spanish, English, French
Work Experience
JW&B Consulting
Partner
●1/6/2019
- Now
JWB Consulting specializes in representing buyers and sellers in M&A transactions, providing comprehensive due diligence and strategic advisory services. As a Partner, I manage all aspects of deal origination, analysis, acquisition, and oversight, ensuring each transaction aligns with strategic goals and creates value. I build effective working relationships with advisors, introducers, buyers, and sellers, and project manage a range of transactions through to deal completion. Key responsibilities and achievements include: - Conducting comprehensive commercial analysis prior to facilitating M&A transactions, ensuring strategic alignment and value creation. - Facilitating M&A transactions, managing both Financial Due Diligence (FDD) and Legal Due Diligence (LDD) teams. - Brokering several high-value M&A deals through expert project management insights and analysis. - Managing critical relationships with investors, FDD/LDD teams, sellers, and suppliers to positively influence outcomes. - Leading bid writing initiatives, contributing to the preparation of competitive proposals and securing new business opportunities. - Preparing and overseeing the preparation of key documents and materials, including Teasers, Information Memoranda, market analysis, and financial models. - Acting as the key contact for advisors and buyers/sellers during Due Diligence processes. - Working closely with investee company management to execute their growth strategy.
RCR Contact
Investor
●1/11/2022
- Now
RCR Contact
Managing Director
●1/9/2023
- Now
RCR Contact was founded to revolutionise customer experience (CX) through innovative solutions and strategic partnerships. As Managing Director, I lead the company’s mission to enhance business processes and drive operational excellence. My role encompasses business development, strategic planning, and operational oversight to ensure the delivery of top-tier services to our clients. Key responsibilities and achievements include: - Leading business development initiatives, building strategic partnerships to drive growth. - Developing and executing large bid strategies, overseeing the operational supervision of key business functions. - Managing and providing oversight for business services, including finance, HR, and legal. - Defining operational frameworks and company strategy to streamline processes and achieve business objectives.
BT
Head of GTM Strategy, Division X Partnerships
●1/4/2022
- 30/11/2023
At BT Business, I spearheaded the formation of partnerships teams focused on emerging technologies such as 5G, AI, and IoT, known as Division X. My role was pivotal in developing a scalable ecosystem of strategic alliances and driving revenue growth through innovative collaboration. Key responsibilities and achievements include: - Leading the formation of partnerships teams focused on 5G, AI, and IoT, developing a scalable ecosystem of partnerships. - Directing strategic planning and growth initiatives, boosting revenue and profit. - Establishing a partner framework and initiating go-to-market plans, generating substantial revenue pipelines. - Overseeing sales tracking, negotiating large contracts with partners, and crafting joint go-to-market plans to align with customer needs.
BT
Head of Commercial - Tech Partnerships
●1/7/2019
- 30/6/2022
At BT Business, I established and led the commercial strategy for managing Hyperscaler partnerships, playing a crucial role in enhancing BT's partnership ecosystem. My leadership also involved managing a vast network of tech partners and suppliers, driving cost-saving initiatives, and securing executive buy-in for long-term strategic plans. Key responsibilities and achievements include: - Setting up the partnership framework to manage Hyperscalers within BT Business. - Leading a team that managed over 150 tech partners and suppliers, collaborating with Procurement, Finance, Product, and Sales teams to onboard, renew, and renegotiate contracts. - Renegotiating several large and challenging contracts with suppliers, saving over 8 figures as part of BT's cost transformation initiative. - Directing the five-year partner strategy for our main Hyperscaler partner, securing executive buy-in and a dedicated team for programme execution. - Managing senior stakeholder engagement while my team handled partner relationships with key strategic partners.
Momentum London
Managing Director
●1/11/2016
- 31/7/2019
My partners and I founded Momentum London to bridge the gap between innovative startups and large corporations. Our mission was to accelerate corporate digital transformation by leveraging cutting-edge technologies and fostering collaborative partnerships. As Co-Founder and Managing Director, I led the organisation's efforts to connect startups with industry leaders, driving innovation and creating significant business value. Key responsibilities and achievements include: - Cultivated a vast network among startups, VCs, and influencers, becoming a trusted tech innovation advisor to over 250 FTSE leaders. - Led programmes linking over 50 tech startups with industry, featuring masterclasses and events that facilitated over 1,000 corporate introductions. - Enabled significant corporate transformation by launching 25 post-programme commercial pilots, allowing startups to deliver over £10m in sales. - Designed and executed innovation programmes that drove digital transformation and value creation through strategic partnerships with AI, blockchain, and IoT startups.
Sky
Commercial Performance Controller, Multiplay & Home Comms (UK & Ireland)
●1/6/2012
- 31/1/2016
I was responsible for overseeing commercial performance and driving strategic initiatives to enhance revenue and operational efficiency across the UK and Ireland regions. Key responsibilities and achievements include: - Led strategic initiatives to boost multi-channel revenue and productivity, contributing significantly to business growth. - Managed trading forecasts and monitored sales performance, ensuring alignment with business objectives. - Streamlined sales processes post-reorganisation, positively impacting over 100 employees and improving overall efficiency. - Developed and executed a comprehensive five-year growth plan for Ireland, delivering precise sales and churn forecasts across all channels. - Spearheaded cross-functional collaboration with Product, Marketing, Operations, and Finance teams, driving performance improvements and surpassing targets.
Accenture
Sr. Management Consultant
●1/9/2007
- 30/6/2012
I led high-impact projects focused on Business Process & Performance Optimisation, Customer Experience Improvement, and Customer Acquisition & Retention. In this leadership role, I was responsible for guiding cross-functional teams, shaping strategic initiatives, and delivering tailored solutions to drive business excellence. Key responsibilities and achievements include: - Strategic Leadership: Directed the launch of GolTV, a digital sports TV channel, establishing partnerships with contact centres, building and managing a back-office team, and enabling 150 call centre agents within three months. - Business Process Improvement: Led the redefinition of Telefonica’s complex back-office processes and organisational structures (order & supply, customer service, and billing) within three months, achieving results where others had failed for years. - Operational Optimisation: Achieved a 30% cost reduction (£8.5m) for Endesa’s Customer Centre by identifying and executing operational efficiency initiatives. - Business Development: Guided senior executives in pitching new project proposals, generating £2M in revenue. - Strategy Consulting: Provided strategic advice and implemented solutions to optimise business processes, enhance customer experiences, and improve customer acquisition and retention rates.
Microsoft Iberica
Partner Development and Marketing
●1/10/2006
- 31/7/2007
I mobilised business leads and their teams to develop through-partner marketing activities. My focus was on lead generation, business development, and partner engagement, driving strategic initiatives to enhance partner relations and business growth. Key responsibilities and achievements include: - Partner Management: Built and managed a programme involving over 250 partners, successfully investing €5m+ in marketing activities to drive business development and engagement. - Strategic Leadership: Directed the development and execution of through-partner marketing activities, ensuring alignment with business objectives and maximising lead generation. - Business Development: Collaborated with business leads to identify opportunities for growth and implement strategies to enhance partner engagement and performance.
Asesoría Gales
Head of Marketing and Communications
●1/1/2005
- 30/6/2006
I managed budgets, developed strategies, and led key projects. Key responsibilities included: - Managing the marketing and communications budget and defining sales and marketing strategies. - Overseeing content management for customer communications, direct marketing campaigns, and liaising with third-party organisations for creative, IT, and media collaborations. - Leading internal projects in marketing, IT, and quality control, as well as organising employee and client events.
Education
Universidad Europea
Business Administration
Universidad Europea
Marketing
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